We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Returnable items
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
- Faulty items damaged/broken or soiled upon arrival.
- Items received in the incorrect size/color.
Items that can be returned/refunded or exchanged within 7 days of receiving must follow the criteria as below:
- Items have not met your expectations.
- Items are unwashed, unworn, unused, with tags and unaltered.
Note: in this situation, we will not be responsible for the return shipping cost.
Return Conditions：
For items with no quality issue, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address. Our team will not be able to process any returned items without a product return form.
Non-Returnable Items
We cannot accept returns in the following conditions:
- Items outside the 30 days warranty time-frame.
- Washed, worn, used, tag-removed or misused items.
- Items under the following categories:
Made-to-order items, Made-to-measure items, Customized items. Check Specific Return Policy.
Cell Phones, Tablets, Laptops, 3D Printers, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets) Clearance items, Disposable items
Before Making a Return Request
For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international customs clearance, and local and international shipping carriers and agencies.
If you refuse to take the delivery package from postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of the customer’s personal reason (such as wrong address/no consignee, customer refuses to accept package/pay tax fee), we’ll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation.
Return address & refunds
Return address: You will need to send your returning products to our warehouse in China. Please always Contact Us prior to returning the items by submitting a ticket to obtain a Product Return Form with the related returns address.
Refunds: The refund will be issued to your card that was processed. You can expect to see the refund in 7-14 business days. The original shipping fee and insurance are non-refundable.
Note:
If you want to return the product, please confirm that you’ve received your package, by clicking “Order Received”. Then submit a “Return or Exchange” Ticket. After you submit your ticket, our Customer Service will approve your return request according to our policy, warranty, product status and the proof you provided.
If you need assistance, please Contact Us or shoot us an email to [email protected]