Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Yes, on all orders. Free shipping may or may not contain tracking information depends on the order value and the postal service in the country you are ordering from. If you want your order with fast shipping or with tracking you can always choose the paid shipping. If tracking is not available within the country or postal service we will refund you the shipping charge with a confirmation email.
Most products with free shipping will arive within 15 to 30 days but due high demands and postal disruptions please allow up to 15 – 50 business days to receive your order, unless stated otherwise on the individual product page. If you chose paid shipping the product will arrive according to the stated time period on the Delivery Time & Fee. If your order contains mutiple products with different lead times or with differnet supplier they will be shiped in individual packages.
If you need to update your order or shipping information, please email [email protected] with your order number and requested updates. If your order has not shipped, we will do our very best to accommodate all order update requests.
You can track your order on the link provided on the shipping confirmation email, or you can also track the order in here with the tracking number provided in your shipping confirmation.
We may add this feature in the future but currently we do not store any credit card information on this website.
We do not charge shipping but you may have to pay duty when you receive the order from post office or any shipping carrier.
We ship worldwide but if you want to make sure, you can always email us the product link and check with us.
Most probably, but If your order contains multiple products with different lead times or with different supplier they will be shipped in individual packages.gentrify aesthetic.
If you need to swap an item
Returns and Exchanges
You can within 30 days of receiving the item. Please send a return request to [email protected]. For more info please read our Return & Refund Policy.
Please send a request to [email protected]. We can exchange the product but if the product is not available at the moment we will issue a refund in full. For more info please read our Return & Refund Policy.
Please send a request the a supporting images to [email protected]. We can exchange the product but if the product is not available at the moment we will issue a refund in full. For more info please read our Return & Refund Policy.
In most cases we make sure you return the item for free but in some cases, you may have to pay the shipping cost depending on your country.
You can chat with us or you can always email us to [email protected]. Please allow 24-48 hours to reply.
If you need to update your order or shipping information, please email [email protected] with your order number and requested updates. If your order has not shipped, we will do our very best to accommodate all order update requests.
Yes, you can. please email [email protected] with your order number and requested updates. If your order has not shipped, we will do our very best to accommodate all order update requests.